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Stay Connected with Aqualectra’s Prepaid Update and Easy Access at Pagafasil Locations

For all Prepaid users, Aqualectra has announced an important change starting September 19th, aiming to improve service for customers across Curaçao. As of this date, customers will no longer be able to buy Prepaid credit at Pagomatiko locations. Instead, Pagafasil locations will be the go-to for Prepaid credit purchases! Pagafasil locations can be easily identified by their pink and white signage and can be found throughout the island in various shops, number offices, and some gas stations.

To help customers find the nearest Pagafasil location, a helpful map of Curaçao is available on Pagafasil’s Facebook and Instagram pages. This map makes it easy for customers to locate a convenient Pagafasil site nearby.

Additionally, Aqualectra has launched a one-time update process for all Prepaid machines, scheduled from September 20 to November 23. The update is straightforward: upon your first electricity purchase after September 20, your receipt will come with three 20-digit codes instead of the usual single code. These codes are used in your Prepaid machine to complete the update process. Once done, future purchases will work the same way as before.

How to Prepare for the Update:

  • Before September 20, make sure to insert all existing receipts into your Prepaid machine to avoid any issues.
  • Follow the easy steps provided by Aqualectra on their Facebook and Instagram channels, where video tutorials offer a quick and clear guide to updating your Prepaid machine.

This transition to Pagafasil locations and the machine update are part of Aqualectra’s commitment to a smooth and efficient service experience.

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